Returns Policy

At OSTER, we want you to enjoy a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we are here to help. Please read the policy below for details regarding returns, exchanges, and refunds.

1. Return Eligibility

You may request a return under the following conditions:

  • The item is unused, in original packaging, and in the same condition as received.
  • The return request is submitted within 30 days of receiving the product.
  • Proof of purchase (order number, receipt, or email confirmation) is required.

Items not eligible for return:

  • Products damaged due to improper use or accidents after delivery
  • Items missing original accessories, packaging, or tampered labels
  • Clearance or final-sale items

2. Return Process

To initiate a return, please contact us with your order number and reason for return:

Company: OSTER GLOBAL TRADING LIMITED
Return Address: R602, 6/F, Kai Yu Commercial Building, 2C Argyle St. Mong Kok, Kowloon, Hong Kong
Website: https://dvdablurayplay.com/
Email: sales@dvdablurayplay.com

After we confirm your return request, we will provide you with the correct return instructions and return address. Please do not send items back without prior authorization.

3. Shipping Costs

  • For non-defective products (e.g., changed mind, ordered wrong item), customers are responsible for return shipping fees.
  • For defective, damaged, or incorrect items sent by us, Digiifly will cover the return shipping cost or provide a replacement at no additional charge.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be credited to your original method of payment within 3–7 business days.
  • Shipping fees are non-refundable, except in cases of defective or incorrect products.

5. Exchanges

We can replace items free of charge if they are:

  • Defective
  • Damaged during transit
  • Incorrect products sent due to our error

For exchange requests, please contact us first before sending any items back.

6. Order Cancellation

Orders may be cancelled before shipment for a full refund.
If an order has already shipped, the standard return policy applies.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours with photos or video evidence so we can resolve the issue promptly.

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