Shipping Policy
At OSTER, we aim to provide fast, reliable, and affordable shipping for every order. Please read the details below to understand how your order will be processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of unexpected delays, we will notify you by email.
2. Shipping Methods & Delivery Time
We work with trusted logistics partners to deliver orders worldwide.
Estimated delivery times:
| Region | Estimated Delivery Time |
|---|---|
| United States / Canada | 7–15 business days |
| Europe | 7–15 business days |
| Australia / New Zealand | 7–12 business days |
| Asia | 5–10 business days |
| South America | 10–20 business days |
| Middle East / Africa | 10–20 business days |
Note: Delivery times may vary depending on destination, customs, and courier delays.
3. Shipping Fees
Shipping fees are calculated at checkout based on:
- Destination
- Weight and dimensions of items
- Selected shipping method (if applicable)
We occasionally offer free shipping promotions—check our website for updates.
4. Order Tracking
Once your order is shipped:
- A tracking number will be emailed to you.
- You may track the shipment through the carrier’s website.
Tracking updates may take 24–48 hours to appear after dispatch.
5. Incorrect Address or Delivery Issues
Please ensure your shipping address is accurate.
OSTER is not responsible for failed deliveries due to:
- Incorrect or incomplete addresses
- Recipient unavailable
- Customs refusal or return
If a package is returned to us due to an incorrect address, the buyer must pay reshipping fees.
6. Customs, Duties, and Taxes
International orders may be subject to:
- Import taxes
- Customs duties
- Handling fees
These charges are not included in product prices or shipping fees and are the customer’s responsibility.
Please contact your local customs office for details.
7. Lost or Delayed Shipments
If your order is significantly delayed or appears lost:
- Contact us at sales@dvdablurayplay.com with your order number.
- We will help investigate with the courier.
- Replacement or refund decisions will follow the courier’s official claim process.
8. Damaged Packages
If your product arrives damaged:
- Notify us within 48 hours of delivery.
- Provide photos or video of the damage.
- We will offer a replacement or refund as applicable.